Glossary

A

Address management

AIA® – Augmented Intelligence Assistants

Analytical CRM

Appointment scheduling

 

B

B2B

B2C

Benchmarking 

 

C

Campaign management

CAS

Communicative CRM

Community CRM

Computer-aided selling

CRM

CRM automation

CRM for small and medium-sized enterprises

CRM on demand

CRM software

CRM solution

CRM system

Customer acquisition

Customer care

Customer dossier

Customer excellence

Customer loyalty

Customer relationship

Customer service

Customizing

 

D

Data protection

Data quality

Data warehouse

Direct marketing

Document management

Duplicate checking

 

E

E-business

E-mail integration

ERP

 

G

Groupware

 

H

Helpdesk

 

I

Individual software

Industry solutions

Information management

Intranet

 

L

Lead management

Link

 

M

Marketing

Mobile CRM

 

O

Opportunities

 

P

Process management

Project management

 

R

Reporting

 

S

SaaS

Sales

Search functions

Standard software

 

T

Telephony 

Time management

 

V

Variant management

 

W

Web controlling

Webinar

Workflow